What does it take to run a successful maintenance repair and overhaul (MRO) facility as the business aviation sector enters the second quarter of the 21st century? Obviously, technical competence, a relentless focus on safety, and keeping the customer’s aircraft in service have to be assured. But now, companies are under pressure to operate with as small an environmental footprint as possible, and it’s no longer a given that they will be able to recruit and retain the skilled employees on which the success of these operations is based.
The innovation it takes to make the grade in these ways is much in evidence at Bombardier’s service center at London Biggin Hill Airport. The facility is part of the airframer’s global product support network, which—outside North America—encompasses bases in Berlin, Paris, Singapore, Melbourne, and Dubai.